Our Order and Delivery Policy

• Order Processing: Orders are typically shipped within 1-2 business days. In cases of delay or if a product is out of stock, customers will be notified within 6 business hours.

• Delivery Address Issues: If there is an error with the provided address, we will promptly contact the person who placed the order to resolve the issue and ensure delivery.

• Email Verification: The validity of the email address provided by visitors is automatically confirmed via an email after the order is processed.

• Credit Card Responsibility: We take responsibility not only for the delivery process but also for the credit card system used during the transaction, ensuring its security and integrity.

• Preferred Courier Services: For delivery, we work with reliable couriers such as Aras, Yurtiçi, and MNG.

• Heavy Shipments: For products weighing over 50 desi/kg, we use specialized transport services or regional cargo vehicles to complete the delivery.

• Return and Shipping Fees: For undelivered or returned shipments, the return shipping costs are the responsibility of the buyer. Please note, these types of returns are non-refundable.

• Customer Satisfaction: In addition to these policies, we are always available to maintain communication and ensure customer satisfaction. If you have any questions, suggestions, or concerns, please feel free to reach out to us.

• Commitment to Transparency: With our transparent delivery process and guarantees, we are dedicated to providing you with the best shopping experience possible.