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Company Name: ODBİS BİLİŞİM ELEKTRONİK DIŞ TİCARET LİMİTED ŞİRKETİ
Address: Y. Dudullu Mah. Tavukçuyolu Cd. No: 289/A İç Kapı No: 2 Ümraniye, Istanbul, Turkey
Phone: +90 850 309 30 23
Fax: +90 850 309 30 23
Email: [email protected]
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Buyer
Details |
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be filled by buyer)
This Pre-Information Form covers the sale and delivery of the product(s) purchased by the Buyer through the Seller’s website www.odbis.com. This form also details the product’s specifications, prices, and sales terms, as required by Turkey’s Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
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Products
Information |
(product
details to be filled)
Payment
Type:
| Payment System |
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be filled by buyer)
Shipping
Company:
| Carrier |
(to
be filled by seller)
5.1. The product(s) will be delivered within a maximum of 30 days from the contract date, depending on the Buyer’s location. The product(s) will be delivered to the Buyer, or a third party or organization designated by the Buyer. If the Seller fails to meet this deadline, the Buyer is entitled to cancel the contract.
5.2. If the product is to be delivered to a third party (not the Buyer), the Seller will not be held liable for any refusal to accept the delivery by the third party.
5.3. The Seller is not obligated to supply or deliver the product(s) unless the Buyer completes the payment. If payment is not made, or if payment is canceled through any channel after it has been made, the contract is automatically voided.
5.4. If the delivery or procurement of the product becomes impossible, the Seller will inform the Buyer in writing. In such cases, if the Buyer cancels the contract, the Seller will refund all amounts, including shipping fees, within 3 business days of receiving the cancellation notification.
5.5. The responsibility for the product remains with the Seller until the product is delivered to the Buyer or the Buyer’s designated carrier. If the Buyer chooses a different carrier than the one designated by the Seller, the product responsibility transfers to the Buyer once the product is handed over to the selected carrier.
6.1. Under the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, the Buyer has the right to withdraw from the contract within 14 days after receiving the product without providing any reason or incurring any penalty.
6.2. To exercise this right, the Buyer must notify the Seller in writing (via email at [email protected]) about the decision to withdraw from the contract. The notification must be provided within the 14-day period, and the Buyer is responsible for proving that this notification was made.
6.3. Upon withdrawal, the Buyer is required to return the original invoice for the product to the Seller.
6.4. The right of withdrawal does not apply to certain products, including:
Products made according to the Buyer’s specifications or personal needs.
Products that have been unsealed (such as opened packaging or protective seals).
Subscriptions (e.g., newspapers or magazines).
6.5. In case of withdrawal, the Seller is obliged to refund the full purchase amount (including any shipping fees) within 3 business days from receiving the withdrawal notice.
6.6. The Buyer is not responsible for any deterioration or damage caused by using the product according to the instructions. However, the Buyer will be held responsible for any damage resulting from improper use or failure to follow the product’s instructions.
6.7. If the Buyer uses the Seller’s designated shipping carrier for returning the product, the return shipping will be at no cost to the Buyer. However, if a different carrier is used, the Buyer will bear the shipping costs. If no designated carrier is mentioned, the same carrier used for the product’s delivery will be deemed to be used for the return.
6.8. The Buyer must return the product within 10 days of notifying the Seller of the cancellation. If the product is not returned within this period, the Buyer will be considered to have waived their right to withdrawal. This does not apply if the Seller agrees to personally retrieve the product.
7. Terms and Conditions
7.1. Consumer Responsibility: The consumer must inspect the goods before accepting delivery. If any product is found to be defective or damaged, the consumer should refuse to accept it from the delivery company. Upon accepting delivery from the courier, the buyer acknowledges that the product is received in good condition and free of damage.
7.2. Seller’s Rights: The seller reserves the right to suspend or cancel an order if it detects any missing, false, or incorrect information regarding the order or if it suspects that the order was made in bad faith or with the intent of making a commercial profit. In such cases, the seller will notify the buyer, and any payments made will be refunded accordingly.
7.3. Force Majeure: In the event of unforeseen circumstances beyond the seller’s control, which prevent or delay the fulfillment of the delivery within the agreed timeframe, the seller commits to informing the buyer. The buyer has the right to request the cancellation of the order, the replacement of the product with a similar one, or a postponement of the delivery until the force majeure situation is resolved.
7.4. Payment Terms: The contract for the delivery of the product is conditional upon the payment of the sales price using the payment method chosen by the buyer. If, for any reason, the payment is not made or the bank cancels the payment, the seller is no longer obligated to deliver the product. If the product has already been delivered but the payment is not received, the buyer is required to return the product within a specified period to the address provided by the seller.
8. Jurisdiction and Dispute Resolution
8.1. Jurisdiction: Any complaints or disputes arising from the implementation of this agreement will be resolved by the Consumer Arbitration Committee in the place of the buyer's residence or the location where the product was purchased, in accordance with the financial thresholds set by the Ministry of Customs and Trade in December each year. If the amount exceeds these thresholds, the competent Consumer Court will handle the case.
8.2. Acknowledgment of Information: The buyer acknowledges that they have read the preliminary information provided in accordance with the Consumer Protection Law No. 6502 and that they accept the terms electronically. The buyer agrees that the product details, pricing, and delivery information provided on the website are correct.
9. Distance Sales Agreement
9.1. Parties: Seller:
Business Name: ODBIS BILISIM ELECTRONIC FOREIGN TRADE LIMITED COMPANY
Address: Y. Dudullu Mh. Tavukçıyolu Cd. No: 289/A İç Kapı No: 2, Ümraniye, Istanbul
Phone: +90 850 309 30 23
Fax: +90 850 000 00 00
Email: [email protected]
Buyer: |Buyer Information|
9.2. Purpose of Agreement: This Distance Sales Agreement (hereinafter referred to as the "Agreement") defines the rights and obligations of both the buyer and the seller in the sale and delivery of the product specified below, in accordance with Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts, and other relevant legal provisions.
9.3. Formation of the Agreement:
The buyer confirms that they have read, understood, and agreed to the terms and obligations set forth in this agreement.
Both parties confirm that the terms of the contract are balanced, and no unfair terms are included that could harm the rights of either party.
10. Product Information and Pricing: The details of the product(s) being sold, including specifications, prices, and payment terms, are outlined in this agreement.
11. Cancellation and Return Policy:
11.1. Right of Withdrawal: In accordance with the Law No. 6502 on Consumer Protection and the Regulation on Distance Sales:
The consumer has the right to withdraw from the contract within 14 days from the delivery date without any justification or penalty.
The consumer must notify the seller in writing to exercise the right of withdrawal via the email address provided.
Upon withdrawal, the product must be returned, and the seller is obliged to refund the full amount, including any shipping fees, within 14 days.
11.2. Exceptions to the Right of Withdrawal: The right of withdrawal does not apply to:
Customized products based on the consumer’s specifications.
Products that have been unsealed or opened after delivery (e.g., for hygiene reasons).
Subscriptions, periodicals, or magazines.
11.3. Return Process: If the consumer uses the carrier suggested by the seller for the return, they will not be responsible for any shipping costs. If another carrier is chosen, the consumer is responsible for the return shipping fees.
11.4. Return Deadline: The consumer must return the product within 10 days of notifying the seller of the withdrawal. If the product is not returned within this period, the withdrawal request will be considered void.
12. Defective Products:
12.1. Definition of Defective Goods: A defective product is one that does not meet the specifications or has characteristics that differ from what was agreed upon in the contract, including any discrepancies in the product’s quality, labeling, packaging, or use instructions.
12.2. Consumer Rights: In case of defective products, the consumer has the right to:
Request a full refund.
Request an exchange for a non-defective product.
Request a price reduction in proportion to the defect.
Request free repair of the product.
12.3. Seller’s Responsibility: The seller is responsible for fulfilling the consumer’s chosen request, whether it is a refund, replacement, repair, or price reduction.
13. Miscellaneous:
13.1. Obligation of Seller: The seller is responsible for ensuring that the product is delivered to the buyer in a complete and undamaged condition, and in accordance with the specifications agreed upon.
